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steve_goodman
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Message 1 of 9
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mobile

I have a virgin sim only. My phone does not receive e-mails!

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J0hn
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Message 2 of 9
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Re: mobile

To receive emails you must have:

An Internet or wifi connection that's active

An email address registered on the phone

Have you got either of these set up and running? If the Internet is working, but email not set up, what the make and model of the phone and who is your email provider and does email work on a laptop/PC/iPad?

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steve_goodman
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Re: mobile

I have a Samsung J3, virgin internet which connected. I have been receiving e-mails ok until yesterday

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J0hn
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Message 4 of 9
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Re: mobile

Ok may be just a glitch, have you rebooted the phone?, does the H/3G or wifi signal still show on the top of the screen? Who is your email provider?

if you have not then please reboot, just switch off and then back on, if it's a glitch it should resolve it, 

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steve_goodman
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Message 5 of 9
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Re: mobile

Have rebooted, wifi signal shows. Provider is blueyonder (virgin). When I go into e-mails it appears to sync
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J0hn
Super solver
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Message 6 of 9
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Re: mobile

I suspect it's an email issue, I don't have a virgin email so I'm no help there, in the forums there is an email sub forum, I'd try posting up in ther

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Forum Team
Forum Team
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Message 7 of 9
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Re: mobile

Hi steve_goodman

 

Welcome to the Community, sorry to hear about the problems with your email lately.

 

Are you able to access your email from a browser? Or from any other device? Do you have any other email address synced up to your mobile mail client?

 

What handset do you have too?

 

Look forward to hearing from you

Craig


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steve_goodman
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Message 8 of 9
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Re: mobile

Craig

Sorry for the delay replying. I have now solved the problem by reinstalling my e-mail, simple when you know how. Thank you very much for your help.

Regards

Steve

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 9 of 9
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Re: mobile

Hi Steve Smiley Happy

 

Cheers for coming in and posting back, Craig's not in right now.

 

This is great to hear that the issue has been resolved, I'll be sure to pass the thanks over to him when he is in next.

 

If you do require any additional help, please let one of the team or myself know Smiley Happy

 

Take care.

Ben

 


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