For the past three years my other half has taken breaks in different European cities , last being Athens this month . Every time we have rung virgin and gone on line to make sure that the mobile could be used. But surprise ,surprise it would not connect , sim card out ,off and on ,connect manually, nothing worked , even a different mobile hand set. So I as the contract holder get it in the neck from my her , because she has to borrow her friends phone to contact me . then the never ending dance with virgin begins, same trotted out statements ,I'm just waiting for ,"now wave your magic wand and shout abracadabra" . all is well . And while I'm at it the reception around us at home has be come diabolic. So Virgin Mobile enough is enough .