As my last post was deleted (can't think why), can someone tell me when this debacle of a website will be up and running again. Impossible to check my account, one phone number missing and web mg and minutes shown are incorrect. I have asked this question many time, pm'd staff at VM and still nothing's working!
Thank you for replying so promptly Mark. My main concern is that my mb allowance is showing at about 146 mb left, and there is no way I have used that amount of data.If you look back at previous months, I use very little mb allowance, and now even have mobile data switched off on my phone, in case I go over.
I just rang 789 and they just confirmed what is on the website which is wrong. They said I have144 mb left which is wrong and they also said I had unlimited minutes which do not have. Please, I have to get this sorted out as they are unlikely to believe me when the next bill is sent and is wrong.
OK, I'm really getting annoyed now. I just looked at my account again and not only is it all wrong, but my usage now shows seven pages showing exactly the same transactions on each page and there are about seven items on 2nd April on each page. Again this shows on every page. It is impossible to talk to anyone on 789 because there's a fifteen minute wait. For Pete's sake, Virgin, sort it out now!