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stacey23
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mobile data usage

how can i talk to someone about mobile data usage and how it works and mobile data speed been lowered and how it works and how low the speed wil go 2 

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Forum Team (Retired) Mat_H
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Re: mobile data usage

Hi Stacey23,

 

Thanks for your post Smiley Happy

 

What would you like to discuss regarding usage?

 

The Fair usage policy will be applied when you use more than 3GB's worth of data and will be in effect until the end of the calendar month.

 

The speeds will be restricted to 2G speeds.

 

Let me know if you have any other queries.


Thanks,

Mat


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stacey23
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Re: mobile data usage

Thank u for ur reply 

how low is 2gb speed i was just worried as i though i was getting good  speed then went to watch one of my apps and the video wont play and was told to check my speed as it nedded to be at least 1mbps and was shocked  to find my speed was only 0.41upload and 0.21 download so this should go up when my data is reset is there a way to look up what speeds you should be getting i didnt know u get the speed lowered as i am on unlimited data plan another question as i am on freestyle contract with a 30 day rolling sim and there is no unlimited  data plan will i get moved on tell another sim plan or can i stay on the same one 

thanks f all ur help as i am new to contract  phones and sims 

 

 

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leah_no1auntie
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Message 4 of 7
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Re: mobile data usage

What sim only deal are you currently on
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stacey23
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Re: mobile data usage

I pay 20.00 for unlimited Everything and then another separate amount for The handset I am on the freestyle contract
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stacey23
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Re: mobile data usage

Can someone help me i just got a text saying my allowance has got refreshed i test my speed and it is still the same so how long will it take f my speed to be reset as i went over 3gb and though my speed was so slow cause of that but it is still 0.40 and 0.21 mpbs is this the speed i am going to be stuck with
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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: mobile data usage

Hi Stacey23,

 

Thanks for coming back to me Smiley Happy

 

The Fair usage policy is refreshed at the end of a calendar month and not when the allowances are refreshed. If you've exceeded the fair usage policy, this will last until the end of this month.

 

Let me know if you have any other queries.


Thanks,


Mat


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