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agdele
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mobile cannot make calls abroad

Cannot make calls while abroad, again? Have spoken to customer services who said they have turned on roaming (which was already on) but still not working! Don't want to wait till next hols to find out it still isn't working.
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Superuser
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Re: mobile cannot make calls abroad

Hi agdele,

 

as well as roaming being on have you checked that international call baring is off in your account?

 

You need to login to your account > click on  the "Plan and device" tab.

Go to "Manage my services" check that as well as "Roaming" being ON "International call barring" is OFF

 

If this was your problem and you have to change the setting. Allow time for your account to update then reboot your phone by turning it off & on again.

 

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Re: mobile cannot make calls abroad

Hi agdele,

 

as well as roaming being on have you checked that international call baring is off in your account?

 

You need to login to your account > click on  the "Plan and device" tab.

Go to "Manage my services" check that as well as "Roaming" being ON "International call barring" is OFF

 

If this was your problem and you have to change the setting. Allow time for your account to update then reboot your phone by turning it off & on again.

 

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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agdele
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Re: mobile cannot make calls abroad

Thanks for the reply. It now works ok. It's a shame the customer services centre couldn't tell me this the first time I rang. Cheers Alexkid.
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cornish_travel
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Re: mobile cannot make calls abroad

Had the same problem. Roaming on, international call barring off, good signal etc etc.

Have now been informed by Virgin that 'roaming has to be REFRESHED every three months' otherwise it HIBERNATES (!!!!)

So although roaming appears to be on, it isn't.

Why isn't this information widely known or customers told

Hope this helps someone. I was furious.

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