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keithparker2011
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missing rewards

I have been a Virgin PAYG customer for 5 years.  

I have had the same number thought.  

I top up a minimum of £10-£15 a month (always have) yet i only have £30 in rewards??????????? 

Ts & Cs say that your reward builds up over 2 years.... Well, topping up just £10 a month.... is £120 a year.. so as the rewards limit is £100, surely, as i have never used my rewards, i must have reached that limit???

Not that it makes any difference anyway.... They never, by the look of things, have ANY phones in stock... Despite them being advertised as being "in stock"!!!

Wander what Trading Standards would think about that??

I know one thing..... I have just ordered 3 new sim cards from another network provider!!!!

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keithparker2011
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Re: missing rewards

after my temporary brain freeze i have figured it out.... my rewards are actually correct...

regardless, still cant get to use them.... ALL phones are still OUT OF STOCK...

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J0hn
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Re: missing rewards

Call 789 they can sell you a phone using your rewards, make sure you tell them you have rewards when you choose the phone

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