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jkerridge
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message from yesterday

Hi. I've not had a reply from yesterday yet and I see various people today have. Have you forgotten me? I switched from Giffgaff because their customer service was heinous, and I hoped a bigger provider might be a bit easier.
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rayhipkiss
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Re: message from yesterday

Hello,

 

I'm not sure what reply you are expecting but I can tell you that this forum is a user to user forum. So if you need a response directly about your account you will need to contact Virgin directly rather than this open and public forum. Sorry if I couldn't be of any more help.

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jkerridge
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Re: message from yesterday

It seemed to indicate staff also monitored it, and given I can't call blessed Virgin because my phone didn't work and they don't have live chat it seemed the only way.
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Superuser
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Re: message from yesterday

Turnaround time for a staff response on the forum is three days.

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Moderator
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Re: message from yesterday

Hi jkerridge,

 

Thanks for your post.

 

I can see rayhipkiss and Gorf have been helping you out with your query which is appreciated. 

 

It appears you've posted your issue here which I have answered. If we can keep the conversation in one location it will save any confusion in future.

 

Speak soon

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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