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MariaKent
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makung calls in france

I am in france trying to use my mobile to ring other mobiles in france. I can call uk, receive calls from mobiles in uk and france but cant call any mobile in France.Virgin technical dept can't help despite calling numerous times. Does anyone have any ideas. I have a samsung galaxy A3 new phone.

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enlli
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Re: makung calls in france

Is international call barring switched on in your account. It's separate to roaming
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Forum Team (Retired) Mat_H
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Re: makung calls in france

Welcome to the forums MariaKent Smiley Happy

 

It does sound like international Call barr is enabled on your account. You can log in to your online account here and find the Call barring option in Plans and Devices > Manage Services.

 

Let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: makung calls in france

Have you made any progress with this Mariakent?

 

Please let me know if you need anything at all.

 

Thanks,
 

Mat


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MariaKent
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Re: makung calls in france

No progress made with this. International call bar not enabled. Samsung cannot help. Can anyone??

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Forum Team
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Re: makung calls in france

Hi MariaKent,

 

Thanks for getting back to us. Sorry to hear you're still unable to ring other mobiles in France.

 

I can see you've called back in since posting and it has been confirmed there is no barring in place on your account.

 

International calls could be blocked on the handset itself. I have a Samsung too and it's set to 'Enabled' automatically. You can check this by following these steps:-

 

Settings > Call > More Settings > Call barring > Voice call > International calls

 

If that fails, then the only other option would be to manually switch between all available networks and see if one of these will allow you to make calls.

 

I'd be very keen to hear the outcome so please keep me updated.

 

Thanks


Rich
Forum Team
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