Menu
Reply
  • 7
  • 0
  • 0
earthpixie
Tuning in
195 Views
Message 1 of 11
Flag for a moderator

lost mobile wifi device

Hi lost mobile WiFi device....contract due to end August but renewal from end of month...need one asap..no webchat to ask, can't even find a phone number, just sent round in circles on site...or should I give up...and just buy one somewhere else?
0 Kudos

Helpful Answers
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
246 Views
Message 5 of 11
Flag for a moderator
Helpful Answer

Re: lost mobile wifi device

Glad to hear this was all sorted Earthpixie! Smiley Happy


Please let me know if you need anything at all.

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know



All Replies
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
156 Views
Message 2 of 11
Flag for a moderator

Re: lost mobile wifi device

Hi Earthpixie Smiley Happy

 

Thanks for posting.

 

Sorry to hear that you're having issues with your mobile broadband. Please give us a call on 789 or 0345 6000 789 and we'll get this replaced for you as soon as possible.


Let me know how you get on.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
139 Views
Message 3 of 11
Flag for a moderator

Re: lost mobile wifi device

How are you getting on with this Earthpixie?


Please let me know if you need anything at all.

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


  • 7
  • 0
  • 0
earthpixie
Tuning in
137 Views
Message 4 of 11
Flag for a moderator

Re: lost mobile wifi device

Thanks so much for your help😁...phoned yesterday, and despite some confusion at virgin mobile not understanding it was the mifi that was lost and not the broadband router (how could I lose that?😆) I.e homehub.....it was eventually sorted out.and replacement on its way😁...
Thanks Mat...😊
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
247 Views
Message 5 of 11
Flag for a moderator
Helpful Answer

Re: lost mobile wifi device

Glad to hear this was all sorted Earthpixie! Smiley Happy


Please let me know if you need anything at all.

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


  • 7
  • 0
  • 0
earthpixie
Tuning in
122 Views
Message 6 of 11
Flag for a moderator

Re: lost mobile wifi device

Will do Mat😁

Earthpixie😊
0 Kudos
  • 7
  • 0
  • 0
earthpixie
Tuning in
102 Views
Message 7 of 11
Flag for a moderator

Re: lost mobile wifi device

Hi...phoned last Sunday about mifi....now the following Saturday....was told would be dispatched on Monday....will have to phone again😒
0 Kudos
  • 7
  • 0
  • 0
earthpixie
Tuning in
100 Views
Message 8 of 11
Flag for a moderator

Re: lost mobile wifi device

Have just phoned again....have said they will NOT replace mifi as lost....no suggestions other than to go to a Carphone warehouse.....seriously unimpressed.....after waiting a week....with no response from them...😠
0 Kudos
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
95 Views
Message 9 of 11
Flag for a moderator

Re: lost mobile wifi device

Unless you have insurance then they will not replace a device be it mifi unit or phone.

They will replace the SIM but you have to supply the unit

 

 

0 Kudos
  • 7
  • 0
  • 0
earthpixie
Tuning in
90 Views
Message 10 of 11
Flag for a moderator

Re: lost mobile wifi device

Thanks, I said I could replace unit, but replacement sim never mentioned.... Surely they should have pointed this out? Might just be easier to find another supplier..as paying £12ish pounds a month for 3 Gb and Other suppliers more competitive prices....
0 Kudos