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r5chel
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loss of mobile network sy5 again.....

into the third week of no mobile coverage. both myself and husband have had payg mobiles for years. i was told that there was an issue with a mast and it would be fixed and given free texts for the inconvenience which was great but I can't use them at home obvs! My husband was told a week later that it may be the sim, was given a new one, guess what, same issue! So, how do I actually get an answer wrt when the coverage will be back up and running again (if indeed it will be)? No point being with virgin if we are unable to receive calls/texts at home..... We will be calling 789 again (when we get a signal!) but any advice greatly appreciated in the meantime. Wehave lost service before (max 1 week) but never this long..... Thanks!

 

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Superuser
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Re: loss of mobile network sy5 again.....

Hi r5chel,

 

using the EE service checker (Virgin Mobile works on their network) it says:

"There are problems in SY5. We're working to get this site fixed. We expect good service within 16 hours."

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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r5chel
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Re: loss of mobile network sy5 again.....

it didn't say this when I checked earlier but thank you - hope it is resolved in 16hrs - time will tell! thank for your help x

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r5chel
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Re: loss of mobile network sy5 again.....

still not fixed - website still says 16 hours....... grrrrr! 

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Re: loss of mobile network sy5 again.....

Hi r5chel, 

 

I’m so sorry to hear that the signal issue has gone on for so long! Are these issues still ongoing?

 

If so please come back to us and we can take a good look into this for you. 

 

Chat soon, 

 

Kelly 

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r5chel
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Re: loss of mobile network sy5 again.....

Hi Kelly - alas the network is still not resolved - it's very frustrating! EEs website is still suggesting it will be resolved in 16hrs and when you sign up to alerts you get 1 saying they are working on it and the next saying it's taking longer than expected! Both myself and husband are with Virgin and we have never been without a signal at home for this long before and there is no news as to how long this may go on for......any assistance very much appreciated! Many thanks x

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Re: loss of mobile network sy5 again.....

Hi r5chel

 

Hope you don't mind me stepping in whilst Kelly is away. Are you still experiencing difficulty with getting signal in your home area?

 

Regards

Dave


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r5chel
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Re: loss of mobile network sy5 again.....

yes and still the ee network site says it should be sorted in 16hrs.....

https://myaccount.ee.co.uk/networkchecker/checkservice

help - thanks!

 

 

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Message 9 of 9
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Re: loss of mobile network sy5 again.....

Hi r5chel, 

 

Sorry to hear you are still experiencing network problems at your home. 

 

I am going to send you a private message to take some personal details from yourself to see if I can chase this up for you so keep an eye out for the purple envelope in the top right hand side of this page. 

 

Look forward to hearing from you 

 

Thanks 

Mike 

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