Menu
Reply
  • 1
  • 0
  • 0
AnneFryer1
Just joined
415 Views
Message 1 of 2
Flag for a moderator

locked sim card

took SIM card out of phone. When put back in says locked.  Cannot remember 4 digit pin. Virgin media cannot help me, not can my service provider O2.

please help .....

 

 

0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
371 Views
Message 2 of 2
Flag for a moderator

Re: locked sim card

Hi AnneFryer1

You get 3 attempts to input the sim pin incorrectly.

If you fail this then it would ask your for a PUK code. This can be obtained via customer services on 789. Even more possibly on your online account.

This would then allow you to enter a new sim pin Smiley Happy

good luck
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos