my lgg4 has started bootlooping so I sent it back to virgin by their phambulance packaging around three days later I had a call off them saying they cannot fix this problem because there was a scratch on the casing and they sent me a picture which was magnified about 10 times showing me a small scratch they are now refusing to fix this bootloop problem even though it is a hardware fault and saying it will cost around 170 to fix. they also say they won t fix the phone because the scratch voids the warranty.
I really do feel like I'm being fobbed off
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