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evemarine
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keeping old number from 02, what's happening?

I'm keeping my old 02 no and am waiting for the switch. The temporary virgin no is now down, I can call out (apparently on my old no) but I cannot receive calls or send or receive texts. Is this a normal stage in process.? I know I need to switch phone on and off this evening.
Any tips appreciated- thanks!
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Re: keeping old number from 02, what's happening?

Hi evemarine,

 

Welcome to the community and thanks for posting. I'm sorry to hear you've had some service interruption whilst porting your number to us from O2.

 

There does come a time during the swap over when our number will disconnect and you'll be without a service for a brief moment. This shouldn't last too long though. Usually a quick restart of the device would help.

 

How are things looking now?

Has your number been transferred correctly?

 

I hope there wasn't too much disruption. Please let me know how it went.

 

Thanks


Rich
Forum Team
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Message 2 of 3
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Re: keeping old number from 02, what's happening?

Hi evemarine,

 

Welcome to the community and thanks for posting. I'm sorry to hear you've had some service interruption whilst porting your number to us from O2.

 

There does come a time during the swap over when our number will disconnect and you'll be without a service for a brief moment. This shouldn't last too long though. Usually a quick restart of the device would help.

 

How are things looking now?

Has your number been transferred correctly?

 

I hope there wasn't too much disruption. Please let me know how it went.

 

Thanks


Rich
Forum Team
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evemarine
On our wavelength
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Re: keeping old number from 02, what's happening?

Yes all sorted now thankyou! Had a series of difficulties getting codes from previous provider so I was beginning to think the whole endeavour was doomed!
Thanks for the reply Smiley Happy
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