Menu
Reply
  • 36
  • 0
  • 3
willow001
On our wavelength
759 Views
Message 1 of 13
Flag for a moderator

kazam tornado 348

My wife has this phone from vigin and is having trouble answering the phone

In the manual is says tap and slide up what that cancels the call.

When she tries to answer the call and slides down it still cancells the call

Any help would be appreciated by the way my sister in law has the same problem

  • 5
  • 0
  • 3
SteveTornado348
Tuning in
737 Views
Message 2 of 13
Flag for a moderator

Re: kazam tornado 348

Just spent all day setting up my wife's phone and I have the same(ish) problem. Need to be really brutal to get it to answer, it's so difficult, and time consuming that the call often terminates before we're able to answer - not happy!

  • 2.18K
  • 242
  • 567
teabag
Problem sorter
727 Views
Message 3 of 13
Flag for a moderator

Re: kazam tornado 348

It should be "press, hold and slide up" to answer

Press hold and slide down to cancel a call.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
  • 36
  • 0
  • 3
willow001
On our wavelength
710 Views
Message 4 of 13
Flag for a moderator

Re: kazam tornado 348

I know what it should be but if you slide up to answer phone call it cancels call
Then if you slide down some times it connects to call then other times impossible to answer call
This is rubbish wish I had not got this phone for my wifed
  • 5
  • 0
  • 3
SteveTornado348
Tuning in
692 Views
Message 5 of 13
Flag for a moderator

Re: kazam tornado 348

OK, after a car journey with nothing else to do I think we've cracked it! Firstly nothing happens quickly - take your time answering. When it rings and the screen starts flashing press and hold your finger on the circle then when the green bar finally arrives at the BOTTOM of the screen drag your finger down to that bar. Seems to me a slow process, but it does seem to work.

I now need to workout why the "smart gesture" for answering seems to turn itself on and off. I'd like it to stay off!

  • 27
  • 1
  • 5
CrystalMoonCat
On our wavelength
639 Views
Message 6 of 13
Flag for a moderator

Re: kazam tornado 348

Thank you so much for that. I've not been able to answer a call either and I've just tried your method which worked. I'd give you 100 kudos if I could!
  • 3
  • 0
  • 6
The0Racle
Tuning in
600 Views
Message 7 of 13
Flag for a moderator

Re: kazam tornado 348

Do this people if you hate (like I do) the poxy slide to answer mechanism:

  • Tap on phone icon (one you would use to make a call)
  • Tap the "..." setup symbol in the bottom left hand corner of screen
  • Tap on bottom option "Settings"
  • Tap on "Settings" (under the 'Call Setting Options')
  • Tap on "Additional Settings"
  • You can then select both or one the following:
    1. Shake Answer
    2. Volume up Key to answer

Option 2 is the one I use its efficient, easy and reliable :-)

The0racle

  • 6.85K
  • 218
  • 511
Forum Team
Forum Team
580 Views
Message 8 of 13
Flag for a moderator

Re: kazam tornado 348

Hi The0Racle,

Thanks for taking the time to post on the Forum about the Kazam Tornado. Your contribution to the Forum is really appreciated. The helpful tip you've posted advising how to bypass the slide to answer on the handset will, no doubt, be useful for other Community users out there.

 

Many thanks,

Terri

Virgin Media Forum Team

 

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 36
  • 0
  • 3
willow001
On our wavelength
573 Views
Message 9 of 13
Flag for a moderator

Re: kazam tornado 348

Thanks for that it works a treat
0 Kudos
Reply
  • 1
  • 0
  • 0
amarr
Just browsing
476 Views
Message 10 of 13
Flag for a moderator

Re: kazam tornado 348

I have had phone two days operational.  Received weeks ago through Virgin very inexpensive  But how ridiculous cannot answer my phone  WHO DESIGNED THIS?  I have had Virgin ringing me dozens of times so I can PRACTISE trying to answer my KAZAM TORNADO 348.  Some JOKE

.So frustrating; today I did not manage to answer any calls.  Wanted to change phone but it is outside 14 days customer satisfaction. Despite Virgin knowing phone has only been in use two days. Sickening, but, any other phone is at least double the price. My old mate Blackberry - no battery life left -Virgin said they had no Blackberrys.

Anyway, if anyone can wave a magic wand and make these stupid KAZAM disappear you will be saving future customers from frustration.  Shame on Virgin maybe they should disappear too.

0 Kudos
Reply