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sian81
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issues with upgrade????

i placed an upgrade order last night which went through fine, but i havent received the emails containing my new contract which i need to sign by 6.45 tonight in order to receive my new phone tomorrow. there have been issues with my online account since i first signed up 8 years ago, it doesnt seem to like my email address, i signed up with an old one which i can no longer access, but it wont send emails to my newer email address, despite having tried to update it several times. online chat was no help, either unable, or unwilling to help, and they want me to call, but i am at work until 8pm tonight, and 10-6 tomorrow. all i want is to be able to manage my account online and i cant.

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Forum Team (Retired) Mat_H
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Re: issues with upgrade????

Hi Sian81,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with upgrading your phone. I want to look into this for you.


I've sent you a PM detailing the next steps. You can view this by clicking on the purple envelope in the top right.

 

Thanks,

Mat
 


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