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terry33345
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is it free to call an 0345 number for more than an hour?

Hi 

 

I have been trying to find out if calls to 0345 numbers are free from my mobile, it appears that new laws should make calls to 0345 numbers free from Virgin Mobile when within my inclusive minutes but wanted to double  check.

 

 

Is it the case that ALL calls to 0345 number are free or is there a limit ( i expect to be on the phone to HMRC tomorrw and expect that it will last at least an hour! )

 

any advice would be appreciated

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Superuser
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Re: is it free to call an 0345 number for more than an hour?

I think the answer for mobiles is that 0345 numbers are included within airtime allowances no matter the duration of the call. If you exceed your allowed airtime overall you will charged at what ever rate your mobile provider sets. For VM and for Pay monthly tariffs see here.

http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html


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Superuser
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Re: is it free to call an 0345 number for more than an hour?

When I 'phoned HMRC last month I was kept waiting for 47 minutes then speaking to someone for 13½ minutes. I didn't pay any extra for the call.

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terry33345
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Re: is it free to call an 0345 number for more than an hour?

Hey Gorf, 

 

Thanks for taking the time to get back to me- like you I spent the best part of an hour on hold before embarking on a lenghty 'chat' with a customer service operative.. 

 

At least my phone bill wont sting the bank balance! 

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Re: is it free to call an 0345 number for more than an hour?

It's a worry, all right. There are situations where you're expected to hang up before 60 minutes and call again. I'm unclear as to what these situations are, and whether we pay for the whole call or just the section after 60mins.

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Re: is it free to call an 0345 number for more than an hour?

In all situations you have to hang up after an hour or you will charged for the whole duration of the call, not just the excess after one hour.  However that is the landline rule. Not sure what happen on a mobile call.


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Helpful Answer

Re: is it free to call an 0345 number for more than an hour?

I think the answer for mobiles is that 0345 numbers are included within airtime allowances no matter the duration of the call. If you exceed your allowed airtime overall you will charged at what ever rate your mobile provider sets. For VM and for Pay monthly tariffs see here.

http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html


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Superuser 2016/17
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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terry33345
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Re: is it free to call an 0345 number for more than an hour?

Thanks HowardML,

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