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marina406
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iphone 6s back camera does not work

Got my contract about 4 months ago. Had an issue that back camera randomly stopped working but it worked again in a few minutes and it happened a lot. Now it's not working at all for two days now. I tried to fix the problem by restarting my phone it didn't work then i tried to reset my phone and set it as a new iphone so i had to delete all settings, pictures and messages. It worked for about 3 hours and then it stopped again. Keep showing me a black screen but my front camera works perfectly fine. hoping for someone's help 

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Superuser
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Re: iphone 6s back camera does not work

Is the phone in a case? If so have you tried removing the case?

Tbh it sounds like you will have to contact VM (if they supplied the phone as part of the contract) for repair.


Virginia/Doctor9fan. If I have helped please give me Kudos.

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Superuser
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Re: iphone 6s back camera does not work

Is the phone in a case? If so have you tried removing the case?

Tbh it sounds like you will have to contact VM (if they supplied the phone as part of the contract) for repair.


Virginia/Doctor9fan. If I have helped please give me Kudos.
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enlli
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Re: iphone 6s back camera does not work

Rather than sending to Virgin Mobile, if you have an Apple Store reasonably near, make an appointment with them. They will sort things out for you in store.

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