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johnm1965
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iphone 5s will not make calls out

my iphone 5s will not make calls out it just comes up with 'calling (and number dialled)' and doesn't actually make the call or any sort of ringing tone. When I attempt then to end the call it then appears with 'call ending' which stays that way for about 5 minutes and then goes off. I have no problem receiving calls or sending and receiving texts. I can also use the internet and any app without any problems.

I wonder if anyone knows of a simple fix to save me the frustration of phoning Virgin and speaking to someone who can't understand me nor I them 

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Forum Team (Retired) Mat_H
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Re: iphone 5s will not make calls out

Hi Johnm1965,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that you've had some issues with making calls on your phone. I want to get this all sorted for you.


FIrstly, are you able to hold down the power button and home button for 10 seconds until the phone restarts. Give this a go and let me know how you get on.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: iphone 5s will not make calls out

Hi JohnM1965,


How are you getting on with this currently? I want to make sure your iPhone call issues are all fixed.


Let me know as soon as you can.


Thanks,

Mat


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johnm1965
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Re: iphone 5s will not make calls out

Thanks Matt, I actually spoke to one of your guys on the phone who was very helpful. After trying to remedy it a few different ways it was advised that I would need a new sim card which I later received in the post.

I have fitted the sim and can now make calls again. Thanks a lot

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Forum Team (Retired) Mat_H
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Re: iphone 5s will not make calls out

Glad to hear that this was all sorted by our brilliant team Johnm1965 Smiley Happy

 

If you ever need anything, feel free to post on the forums.

 

Have a good week,


Mat
 


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