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ger3
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iphone 5s no data service

I have upgraded to an iphone 5s from a 3g android device - received the iPhone set it up and am receiving  a message saying not subscribed to a data service when trying to access the internet - I have been in contact with customer services went through all the advice like factory resets etc - got a new sim card from the local virgin outlet still nothing, after been back in contact they said the phone was faulty and agreed to send out a new 1 which arrived tonight and it is exactly the same problem. I have now been without the service and a proper working mobile which I am paying for since Thursday. Can some adviser please help.

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Forum Team
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Re: iphone 5s no data service

Hi ger3

 

Thanks for taking the time join our community and getting in touch.

I am sorry to hear of the problems you have encountered with mobile data on your new iPhone 5s.

I would like to investigate this for you and have sent you a PM with further details.

Look forward to hearing from you.

Thanks

 

Liam_T

Forum Team

Liam_T
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