Menu
Reply
  • 1
  • 0
  • 0
robt667
Just joined
596 Views
Message 1 of 2
Flag for a moderator

iphone 5s mobile data not working.

Hi 

I have a week old iPhone 5s from virgin that was working fine but now the mobile data seems to have stopped working and I am unable to find a way to get into settings>mobile data>mobile data network to reset the apn settings as the option simply isn't there, Is there an alternative way of getting to the apn settings?

Thankyou

 

0 Kudos
  • 4.89K
  • 216
  • 441
Forum Team
Forum Team
570 Views
Message 2 of 2
Flag for a moderator

Re: iphone 5s mobile data not working.

Hi robt667,

 

Welcome to the community and thanks for posting. Sorry to hear you've lost your mobile data. It's strange how this has gone after having the phone only a week.

 

I've checked on Apple's site and found the instructions to access the settings here. You can also view our APN settings here.

 

I'm hoping there could have been an issue in the area which would mean it could possibly have started working for you again.

 

Let me know if you need anything else.

 

Thanks


Rich
Forum Team
0 Kudos