pop your post code into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues.
If that shows as OK, try giving Virgin Mobile customer services a call (free on 789 if your mobile is working) 0345 6000 789 from another phone (standard rate call or included in any minutes) so that they can look into this further for you.
If you want to say thanks > click 'Kudos'. Answered your question? > click 'Mark as Helpful Answer' also.
Thanks for your post on the Forum. I'm sorry to hear that your mobile service has been intermittent. It's great to see that @AlexKid has been able to give you advice about how to access the EE service checker.
Checking on this for you, I can see that you have called in and spoke to us about this. I just wanted to see if this has been sorted out for you now and your service is now working as it should. Please let me know if you are still having problems with this or have any other questions I can help with.
Virgin Media Forum Team
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