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jonathanlouis
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im not very happy with this mobile phone order

i received 2 letters through the post today and its both sim cards that virgin sent me because virgin sales man tried to sell me a virgin phone and i didnt ask for it i wasnt happy with it because he tried selling me one because i told him i wasnt intrested and then i receive loads of emails asking about it i want this stopping before i get more emails being sent

many thanks jonni 

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Forum Team (Retired) Mat_H
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Re: im not very happy with this mobile phone order

Hi Jonni,

 

Thanks for your post Smiley Happy

 

I'm really sorry that you've been sent the sims when you didn't want them. We want to get this all sorted.

 

Give us a call on 789 or 0345 6000 789 and we can make sure that this is all sorted for you.

 

Let me know how you get on.

 

Thanks,

Mat


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jonathanlouis
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Re: im not very happy with this mobile phone order

hi mat h thanks for getting back i did ring 150 about this i told them to put a stop on cancelling this order they said it will be sorted but i still keep getting letters confirming virgin mobile just because he insisted that i went through with this deal i never wanted to go through with this jonni
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Re: im not very happy with this mobile phone order

Hi Jonni,

 

Thanks for coming back to me Smiley Happy

 

When you called us on 150, did you press the option for Virgin Mobile?

 

Feel free to give us a call on 789 or 0345 6000 789 to speak to the Mobile team who can confirm that this has been stopped for you.


Let me know how this goes.


Thanks,

Mat


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jonathanlouis
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Re: im not very happy with this mobile phone order

i dont think i did the option for mobile i just pressed the other option who ever i spoke to said they will try to sort it but i cant do much this time ive got a lost voice and bit under the weather so when i feel much better i will try again thanks again matt h from jonni

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Re: im not very happy with this mobile phone order

Thanks for keeping me updated Jonni Smiley Happy

 

Please let me know how you get on. I want to make sure this is all sorted.


Feel better soon mate Smiley Happy

 

Thanks,

Mat


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jonathanlouis
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Re: im not very happy with this mobile phone order

i have managed to stop the emails from virgin mobile coming to my inbox i have replied to them for that and hopefully i will manage to stop those letters arriving from them i will let you know cheers mat you have been helpfull thanks
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Re: im not very happy with this mobile phone order

Thanks for your continued updates Jonni Smiley Happy

 

I'm glad to hear you've made progress with this.

 

Keep me updated with any further news.


Thanks,
 

Mat


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