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charlenepink
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im calling 789 but its saying my account has been suspended, so how do i live chat with virgin?

How do I live chat?
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Superuser
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Re: im calling 789 but its saying my account has been suspended, so how do i live chat with virgin?

Hi charlenepink,

 

if you can use another phone you can call the Virgin Team on 0345 6000 789.

Otherwise try web-chat : Help and Support - Contact Us > Mobile > Your Account > Chat online.

The advisors are almost always busy though so it may take a while to get connected.
(Use a PC or laptop and keep the page open, just refresh it every few minutes until chat becomes available).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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