Phone EE customer service and ask for the unlocking dept I did and they charged me £8.99 and was unlocked within 24 hours ! if that has changed I can only think its due to the enormous demand put on there service by Virgins INCOMPETENCE good luck to you all virgin wont help you
Thanks Hotspur, I just called EE, 0800 956 6000 (select option 2, then option 4) paid £8.99, and it's being unlocked within 48 hours. Very straightforward, but I think Virgin should be doing more to help out their customers! Not leaving it to Internet forums and EE to fix their problems.
Day 28 of waiting for unlock code which I never should have needed - virgin sim only locked me to EE so virgin monthly sim doesn't work. Can't face phoning them and going through the same story all over again. Last time I was put on hold to wait for a supervisor, after 23 minutes of waiting I was cut off. Virgin customer service is abysmal