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Sophiehannah200
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Message 61 of 124
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Re: iPhone unlock request

New sim not working
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Graham601
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Message 62 of 124
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Re: iPhone unlock request

After three weeks of promises to unlock my iPhone, I've just been told virgin can't unlock it because they didn't supply the phone.

Now I've to get it unlocked myself, really disappointed with the service.

If I'd know Apple had done this with their phones I'd never have bought one.

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Roxyp
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Message 63 of 124
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Re: iPhone unlock request

Hi Graham, 

I also didn’t get my iPhone from virgin so imagine I will be in the same boat. 

How do you get the phone unlocked yourself? I tried calling EE like some suggested on here but told me they couldn’t help me 

 

Thanks

Roxy 

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Hotspur
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Message 64 of 124
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Re: iPhone unlock request

Phone EE customer service and ask for the unlocking dept I did and they charged me £8.99 and was unlocked within 24 hours ! if that has changed I can only think its due to the enormous demand put on there service by Virgins INCOMPETENCE good luck to you all virgin wont help you 

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Antimagik
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Message 65 of 124
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Re: iPhone unlock request

Hiya, I just put the new Sim in my phone, message says SIM not supported.  Please help?

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Antimagik
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Message 66 of 124
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Re: iPhone unlock request

Thanks Hotspur, I just called EE, 0800 956 6000 (select option 2, then option 4) paid £8.99, and it's being unlocked within 48 hours.  Very straightforward, but I think Virgin should be doing more to help out their customers!  Not leaving it to Internet forums and EE to fix their problems.  

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Maryb56
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Message 67 of 124
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Re: iPhone unlock request

iPhone 4s sim not supported. No use of phone for 5 days now
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gdlyono
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Message 68 of 124
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Re: iPhone unlock request

My son lost his iPhone and got a new purple sim for my wife old iPhone 5s for him (she used on virgin) and not working says sim not supported.

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PeterPoole
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Message 69 of 124
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Re: iPhone unlock request

Hi

I have an iphone 5s.  Could i have a code to unlock the sim card that i have from you please.

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Curlywurly1
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Message 70 of 124
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Re: iPhone unlock request

Day 28 of waiting for unlock code which I never should have needed - virgin sim only locked me to EE so virgin monthly sim doesn't work. Can't face phoning them and going through the same story all over again. Last time I was put on hold to wait for a supervisor, after 23 minutes of waiting I was cut off. Virgin customer service is abysmal 

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