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TH1985
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iPhone problem

What is the warranty for an iPhone 5s?
My mum has had one with virgin since Jan15 and the battery is not holding its charge.
Is she able to get it replaced by Virgin?
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Forum Team (Retired) Mat_H
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Re: iPhone problem

Hi Th1985,


Thanks for posting Smiley Happy

 

Most of our handsets will have a 2 year warranty on them. With regards to the iPhone, we will need to make sure that certain things are not causing the drain. Are Wi-Fi and Bluetooth left on all day? Is the brightness on auto brightness in the settings? Are all apps closed on the phone or left open?

 

Can you also let me know if the official charger is used?


Thanks,

Mat


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