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pgwest
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iPhone Hotspot has stopped connecting with my computer

I have used my iPhone with a Virgin SIM as a hotspot for 6 months and has just stopped connecting. The settings on the iPhone have not changed, nor on the Mac computer. The Mac just tries to connect to the hoptspot and then drops it. I have restarted the phone and computer; and removed the iPhone settings on the Mac and reconnected them.  

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Superuser
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Message 2 of 9
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Re: iPhone Hotspot has stopped connecting with my computer

You are unlikely to receive any official support from VM about that as tethering is not allowed on Mobile phone contracts.

I would be looking on Apple related forums to see if anyone has a similair issue....

 

 


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pgwest
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Re: iPhone Hotspot has stopped connecting with my computer

Thanks - I will have to look for another service provider then. 

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Superuser
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Message 4 of 9
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Re: iPhone Hotspot has stopped connecting with my computer

Are you in the middle of a contract? If your minimum term hasn't expired yet, you may struggle to get out of it if your reason for leaving is that you've lost the ability to do something that wasn't permitted in the first place.
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pgwest
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Message 5 of 9
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Re: iPhone Hotspot has stopped connecting with my computer

The use of a hotspot is what I asked for and got. The account will be cancelled if this is not available to me. It would be misrepresentation by the company is I do not get what they agreed to when I agreed to pay them. I only expect the service for which I pay. 

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Forum Team (Retired) Mat_H
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Re: iPhone Hotspot has stopped connecting with my computer

Hi Pgwest,

 

Welcome to the forums Smiley Happy

 

I'm afraid it's not possible to exit your contract for this reason. This is stated as not being permitted as part of our terms and conditions here.

 

Let me know if you have any follow up questions regarding this.


Thanks,

Mat


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pgwest
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Message 7 of 9
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Re: iPhone Hotspot has stopped connecting with my computer

No problem. I am on a 1 month contract and so will exercise my notice period! Bad service is bad service! 

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Forum Team (Retired) Mat_H
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Re: iPhone Hotspot has stopped connecting with my computer

We're sorry to see you go Pgwest Smiley Sad

 

If you need anything at all, feel free to ask.


Thanks,

Mat


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pgwest
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Message 9 of 9
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Re: iPhone Hotspot has stopped connecting with my computer

Thanks - it's shocking to see (level of service) this but I am sure I will find an acceptable service through one of the service providers in the UK. I have already dropped the contract to its minimum and will convert to pay-as-you-go as soon as I have an acceptable service that provides permission to run a hot spot via an iPhone or MiFi. 

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