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Andrew-P
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iPhone 6 voicemail problems

Moved from EE to Virgin in February, restored my new Virgin phone from the icloud backup of my EE phone and then ported my number. When I press the voicemail symbol I get the message "calls to this number are barred". Having looked at various posts I found that entering *5005*86*222# would change the voicemail button so it would retrieve my voicemail, but when I reboot my phone it reverts to the "calls to this number are barred" message. This is really frustrating, anybody got any ideas on how to solve this?

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Forum Team (Retired) Mat_H
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Re: iPhone 6 voicemail problems

Thanks for your reply Andrew Smiley Happy

 

Sorry that you're still having issues with this. So we can get this sorted for you, give us a call on 789 or 0345 6000 789. The team will be able to check this out and ensure we get this sorted. A replacement sim may be required to get this fixed.

 

Let me know how you get on with this.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: iPhone 6 voicemail problems

Hi Andrew-P,


Welcome to the forums Smiley Happy


Sorry to hear you've had some problems with your voicemail. I want to get this fixed for you.

 

Can you please dial 222 on the phone to see if the phone connects to our voicemail service?

 

Let me know what happens when you make the call. I'll be here to make sure this is fixed.


Thanks,


Mat


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Andrew-P
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Re: iPhone 6 voicemail problems

I can connect to voicemail by dialling 222. The issue is that the voicemail button keeps defaulting to dialling a different number to 222 so I get the message "calls to this number are barred". The link I found allows me to reprogram the voicemail button, but after the phone reboots this workaround stops working

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Re: iPhone 6 voicemail problems

Thanks for coming back to me Andrew-P Smiley Happy

 

To make sure the correct number is in the Phone, we may need to factory reset the handset. Have you backed up everything on the phone?

 

If so, can you go to Settings > General > Reset and Factory Reset?

 

I want to see if this will re-register the number and sim correctly.

 

Let me know how you get on.


Thanks,


Mat


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Re: iPhone 6 voicemail problems

Hi Andrew-P,

 

How are the voicemail issues looking for you currently? 

 

Let me know how you get on with this Smiley Happy I'm here if you need me.


Thanks,

 

Mat


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Andrew-P
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Re: iPhone 6 voicemail problems

Hi Mat
Just tried doing a factory reset and still getting "calls to this number are barred" I'm wondering if my backup has kept my old EE voicemail number (as that was my original backup when I got the phone) and so it keeps defaulting to that
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Re: iPhone 6 voicemail problems

HI Andrew-P,

 

Thanks for your reply Smiley Happy

 

Before restoring the phone after a factory reset, try and dial through to the voicemail to see if this helps. If it works, it'll be something to do with the backup file.


Give it a go and let me know how you get on.

Thanks,

Mat


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Re: iPhone 6 voicemail problems

Hi Andrew-P,

 

How did you get on with this?

 

Let me know if you need any further assistance.

 

Thanks,


Mat


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Andrew-P
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Re: iPhone 6 voicemail problems

Hi Mat

 

just tried resetting to factory settings and setting up as a new iPhone, but still get "calls to this number are barred" when pressing the voicemail icon, guess it's not the backup then

 

thanks

 

Andrew

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Re: iPhone 6 voicemail problems

Thanks for your reply Andrew Smiley Happy

 

Sorry that you're still having issues with this. So we can get this sorted for you, give us a call on 789 or 0345 6000 789. The team will be able to check this out and ensure we get this sorted. A replacement sim may be required to get this fixed.

 

Let me know how you get on with this.


Thanks,

Mat


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