Recently bought an iPhone 5s, got my nano sim as my previous one was a micro sim, I have texted the ready to the virgin number and have got the text back from them. Now my old phone says it has no service so I think the old sim has been deactivated but now my iPhone 5s with my new sim won't work?
Brand new iPhone 5s from Carphone Warehouse, existing virgin media customer was just changing from micro to nano on a sim only contract. No sim has been in it before. If nothing happens in 24 hours should I just call up the service team?
Just to rule something out. Have you put the SIM in the correct way. I know it maybe a silly question to ask but it can happen ( I have done this before without realising )
if you have rebooted the phone and its still not working by tomorrow then you can to your nearest Virgin Media store and they can replace the sim card and activate this for you direct from our system. ( saves you waiting for delivery)
Lets hope it works
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Virgin Mobile Staff , However, All opinions are my own