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Foxy60
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how do you change from a virgin 3g sim to a 4g tarrif online ?

How do you change online from a virgin 3g tarrif to 4g tarrif phoning is not a option as severely hard of hearing?
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Superuser
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Re: how do you change from a virgin 3g sim to a 4g tarrif online ?

If you're on Pay Monthly Freestyle or SIM Only there should be an option within the Virgin Mobile Your Account to upgrade to 4G

If you're on an Pay Monthly handset + phone inclusive tariff you can't upgrade online unless you're out of your minimum period. But if you are then there should also be 4G upgrade options.
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I work for Virgin Media - but all opinions posted here are my own
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Foxy60
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Re: how do you change from a virgin 3g sim to a 4g tarrif online ?

I have tried to swap tarrif from 3g pay as you go to a 4g one but I'm told by live chat existing customers can't do this if you you wish to change you have to ring customer services, Seems odd to me they offer the facility but customers can't use it what's the point in offering a facility that can't be used
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Superuser
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Message 4 of 6
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Re: how do you change from a virgin 3g sim to a 4g tarrif online ?

Pay As You Go is 3G only.

You can only get 4G on a Pay Monthly tariff
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I work for Virgin Media - but all opinions posted here are my own
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Foxy60
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Re: how do you change from a virgin 3g sim to a 4g tarrif online ?

Yes I am aware of that but the site dosent allow you to change it too that ,That's what I want to do .
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Magic_M
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Re: how do you change from a virgin 3g sim to a 4g tarrif online ?

As far as I can tell the procedure is supposed to be:
On the sim only sales page add the tariff you want to the basket (like you're buying a new sim).
Start the checkout process.
Login to your online account (when asked on the next page).
Select the phone number you want to upgrade from the presented options.
Then...well I don't know as I always got an 'Oops' at that point.

You could try asking in a Virgin Media shop but I wouldn't be surprised if it came back to phoning up.
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