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zylick1
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how do i deregister my sure signal

I have recently changed from a micro sim to a nano sim and now my phone does not pick up the sure signal.  The signal still works because my grandson's phone which is registered to the signal still works.

 

I was informed that you have to deregister and then reregister my phone because I am the administrator.

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Forum Team (Retired) Mat_H
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Re: how do i deregister my sure signal

Hi zylick1,

 

Welcome to the forums Smiley Happy 

 

 

I'm not too sure what you mean by your sure signal? Can you elaborate on this for me?

 

Looking forward to hearing from you.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: how do i deregister my sure signal

Hi Zylick1,

 

Are you still having issues with this?

 

I'm here if you need me.

 

Thanks,

Mat
 


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zylick1
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Re: how do i deregister my sure signal

Hiya Mark

 

Sorry for the delay.

 

Everything is now OK thank you.  The problem lay in the fact that the sure signal was talking to my OLD sim although I had not changed my number.  One of your guys married the sure signal to my new sim and Bob's your auntie!!!

 

PG.

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Re: how do i deregister my sure signal

Hi zylick1,

 

Thanks for getting back to us Smiley Happy

 

Happy to hear this is now ok for you.

 

Any further issues just get back to us.

 

Many thanks

Stephen_B
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