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tony1815
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how do I speak to an English call centre going round in circles

1st sim card delivery not made but charges on account now sim cancelled new one sent out but the tel number for me is incorrect and I am worried getting stuck in a fraud case anyone no where I can speak to an English call centre

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alpha123
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Re: how do I speak to an English call centre going round in circles

Select the option for cancelations thats almost always uk based.

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Forum Team
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Re: how do I speak to an English call centre going round in circles

Hi tony1815,

 

Welcome to the community and thanks for posting. I'm sorry to hear you've got charges for a sim card that's not yet been delivered.

 

Have you managed to call in to get this looked at? You can call 789 from a Virgin Mobile handset or 0345 6000 789 from any other handset.

 

Let us know how it goes.

 

Thanks


Rich
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Trapped
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Re: how do I speak to an English call centre going round in circles

Yeah I pretty much found I got the English based call centres if I selected the thinking of leaving us option.

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