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joannarw
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how can I use my phone abroad? I try and get an automated response in French that I don't understand

Hi,

 

I'm in France and need to urgently call my bank. I was told I had roaming enabled but whenever I try to make a call the phone either cuts off and doesn't dial or I get an automated message in French. My French isn't very good and I have no idea what the message is saying.

 

How can I use my phone from France?

 

Every time I get put through to technical support the line is cut off!

 

Thanks

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Forum Team (Retired) Mat_H
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Re: how can I use my phone abroad? I try and get an automated response in French that I don't und...

Hi Joannarw,

 

Welcome to the forums Smiley Happy


I'm really sorry that you're having some trouble with roaming while in France.

 

You can now make sure Roaming is enabled via your online account here.

 

All you'll need to do is go into Plans and Devices > Manage Services > Enable Roaming.

 

Let me know how you get on.

 

Thanks,


Mat


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