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Specks69
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help

My mobile services has been suspended cos I went over my £12 tariff but I payed the 55p I went over on so why hasn't my mobile service be restored don't get it why didn't they pay that on my bill next time why restriction on account all I didn't was phone 111 up
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Specks69
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help

Why has my mobile account services been suspended through going over using a 111 premium number that was urgent at time that only cos me 55p but my tariff a month is £12 why wasn't it added to my bill next time why suspend my mobile services so I can't make calls or texts
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Specks69
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help please

How do i get my account from been suspended well mobile account I want over my tariff by 55p but recently paid a bit extra off I would of thought by paying that it would of automatically been unsuspended but not I don't want to phone virgin mobile up please help am getting frustrated
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Forum Team (Retired) BenD_H
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Re: help

Hi Specks69,

 

Thanks for coming in and posting you message Smiley Happy

 

We all go over our allowance from time to time and it's more common than you think. I would like to ask if this is still suspended? f the full balance has been paid then the services should resume in no more than 24 hours.

 

Stay in touch.

Ben


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Forum Team
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Re: help please

Hi Specks69,

I'm sorry to hear that your account has been suspended. In order to look into this, you will need to give us a call on 789 (freephone from a Virgin Mobile) or 0345 6000 789 (from any other phone). 

Apologies for the inconvenience this causes.

Kind regards,


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