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neilbaker88
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help getting my mobile back on

i am 400 miles away from phone and no access to any other phones

 

my service has been disconnected and when i ring 789 it says you are suspened please ring 789 , stuck in a loop

 

 

in the 12 months+ ive had this mobile ive never been able to load my account online either

 

i do not want a generic response telling me to call the landline number - I DO NOT HAVE LANDLINE ACCESS

 

and what a shock live chat isnt available either

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Forum Team (Retired) Mat_H
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Re: help getting my mobile back on

Hi Neilbaker88,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you've had some issues with your account suspension. I want to help with this. I understand you're not able to contact via landline, but is it possible to use another phone to call us on 0345 6000 789? This will be the quickest way to get this sorted.

 

I want to help you access your online account. Are you able to re-register your online account using a different email address?

 

Let me know how you get on with this.

 

Thanks,

Mat

 

 


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Forum Team (Retired) Mat_H
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Re: help getting my mobile back on

Hi Neilbaker88,

 

Did you manage to give us a call about getting your service back on?

 

Let me know if you need anything at all.


Thanks,

Mat


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