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ali2
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Message 1 of 12
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gutted cant renew because of credit check

Been with virgin mobile for years went to up grade on monday found phone I want all going good till she then said ive failed credit check gutted as ive never missed a payment and never had any bother up grading before ive always been with virgin mobile and as of the 7 Sept when my contract ruuns out what am I supposed to do then??
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Superuser
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Message 2 of 12
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Re: gutted cant renew because of credit check

I bet you are (gutted). I have asked the Forum Team to look at this.

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Superuser 2016/17
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I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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ali2
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Message 3 of 12
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Re: gutted cant renew because of credit check

Thank u
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Superuser
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Message 4 of 12
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Re: gutted cant renew because of credit check

OK - but you've ticked the "Accepted Solution" and your original post will be treated as settled by the Forum Team which is NOT what we want. We are not there yet. Please undo your action.

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Superuser 2016/17
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Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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ali2
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Message 5 of 12
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Re: gutted cant renew because of credit check

OH sorry didn't realise how do I do that
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Superuser
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Message 6 of 12
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Re: gutted cant renew because of credit check

Try doing the reverse of what you did to put the tick there. If you can't I'll sort it somehow.

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Superuser 2016/17
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Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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ali2
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Message 7 of 12
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Re: gutted cant renew because of credit check

Don't know how I got the tick
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Superuser
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Message 8 of 12
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Re: gutted cant renew because of credit check

Leave it and go have your tea!! I've told the Forum Team it was an error. You are saved.

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Superuser 2016/17
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Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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ali2
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Message 9 of 12
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Re: gutted cant renew because of credit check

Ok thank u again
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Superuser
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Message 10 of 12
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Re: gutted cant renew because of credit check

Hi @ali2

If you go to the 2nd post hover over options and then click on unmark as accepted solution

that should remove it Smiley Happy

The artist formally known as Swt4ajp
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