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jojoskeen
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forgotton password/email link not loading

hi
I requsted to follow the link to change my password and email as I've forgotton the old one and for some reason my mobile which is a iPhone 6 with a pay as you go sim won't load?
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Forum Team
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Re: forgotton password/email link not loading

Hi there

Sorry to hear about the issues with your password.

What error are you getting when you go through the reset process?

When you say the SIM 'won't load'... what's happening? Does the phone show 'no SIM' or 'no service'?

Let me know and I'll be happy to help further.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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