I don't make that many calls on my mobile, but since I got my new one just a couple of weeks ago, there has either been no service to make a call (even in the town) or when I can make a call, it's very crackly, and although I can hear the other person perfectly, they can hardly hear me.
My phone (wileyfox swift) is dual sim, and my giffgaff sim works fine in sim1 slot where the virgin one was.
I cannot use data at all with my virgin sim, it keeps saying no service. and the calls are still random as to whether or not I can be heard. I can hear the other person clearly, but they can't seem to hear me and the line they say is crackly.
I have tried to find out further info on mobile data settings via the online chat for the last few days, but the operators are always busy. I don't want to wait on hold for an hour to find that they can't hear me when I do get through.
Were you able to get your dual SIM phone working with the settings that J0hn posted?
If you are still having problems, I would suggest trying your SIM card in another phone and see if it works. If you are having the same issue in a different handset, it's possible that the problem is going to be the SIM card and I can help further with this.
Please let me know if I can help further.
Virgin Media Forum Team
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