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pendle666
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faulty phone or faulty sim?

Hello

I don't make that many calls on my mobile, but since I got my new one just a couple of weeks ago, there has either been no service to make a call (even in the town) or when I can make a call, it's very crackly, and although I can hear the other person perfectly, they can hardly hear me.

Could this be a fault with the phone or the sim?

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Superuser
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Message 2 of 6
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Re: faulty phone or faulty sim?

Hi pendle666,

 

my hunch would be the handset. However to eliminate one or the other are you able to take your SIM out and try it in another device (your old phone maybe?).

Or try your SIM in another phone.

The result should show where the problem lies.

 

AlexKid :-)

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Forum Team
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Re: faulty phone or faulty sim?

Hi pendle666,

Sorry to hear that you have been experiencing problems with your mobile. 

Have you been able to try the suggestions that AlexKid posted about?

If you are still having problems with your service, please let me know if you've been able to try a factory reset of the handset and also test your SIM card in a different handset.

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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pendle666
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Message 4 of 6
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Re: faulty phone or faulty sim?

My phone (wileyfox swift) is dual sim, and my giffgaff sim works fine in sim1 slot where the virgin one was. 

I cannot use data at all with my virgin sim, it keeps saying no service. and the calls are still random as to whether or not I can be heard.  I can hear the other person clearly, but they can't seem to hear me and the line they say is crackly.

I have tried to find out further info on mobile data settings via the online chat for the last few days, but the operators are always busy.  I don't want to wait on hold for an hour to find that they can't hear me when I do get through.

 

 

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J0hn
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Message 5 of 6
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Re: faulty phone or faulty sim?

Here are the apn settings you need to input

Name — Virgin Media Mobile Internet
APN — goto.virginmobile.uk
Proxy — Not Set
Port — Not Set
Username — user
Password — Not Set
Server — Not Set

MMSC — http://mms.virginmobile.co.uk:8002
MMS proxy — 193.030.166.002
MMS port — 8080
MCC — 234
MNC — 30
Authentication type — PAP
APN type — internet + mms
Press the Menu key.
Touch Save.
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Forum Team
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Re: faulty phone or faulty sim?

Hi pendle666,

Were you able to get your dual SIM phone working with the settings that J0hn posted?

If you are still having problems, I would suggest trying your SIM card in another phone and see if it works. If you are having the same issue in a different handset, it's possible that the problem is going to be the SIM card and I can help further with this.

Please let me know if I can help further.

 

Kind regards,

Terri

Virgin Media Forum Team

 

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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