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mrbond123
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failed internal credit check. what language is this

i have been with virgin mobile for more than 3 yrs, recently i called to change to sim card only but that cant be done cos i failed an internal credit check, meanwhile i have perfect payment history.  didnt they know this before they signed me up and whats changed between 2012 when i joined and now

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Superuser
Superuser
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Re: failed internal credit check. what language is this

Hi mrbond123,

you could always appeal the decision. Contact:

Consumer Underwriting Services
Virgin Media
Eagle Court,
Coventry Road,
Birmingham B26 3RZ

AlexKid :-)

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enlli
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Re: failed internal credit check. what language is this

Lot's of credit failures for the new phone tariffs where the phone is a loan separate to airtime, but you seem to have been failed for SIM only which I don't get.

You could write or you could simply PAC out to another network. 

I know which is the easier option.