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Chrisb01
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emergecy call showing when phone switched on

I have just purchased a new Alcatel pixi 3 and when I switch it on,just below where the Virgin sign is the words emergency call appears.It doesn't seem to effect the phone but I'm worried if this is a fault with my new phone.

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Forum Team
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Re: emergecy call showing when phone switched on

Hi Chrisb01,

 

Welcome to the community and thanks for posting. I'm very sorry to hear your new phone is displaying the emergency call message.

 

If it says emergency calls it usually means you have no signal. You've said it doesn't appear to affect the phone. Does this mean you can still call and text? Did you buy the handset from us?

 

Hope to hear from you soon.

 

Thanks


Rich
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Chrisb01
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Re: emergecy call showing when phone switched on

Rich,

It does not affect any of text or call operations,although it does show a message when connecting calls.

Yes I bought the phone from the Huddersfield store.

regards

Chris Butler

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Forum Team (Retired) Mat_H
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Re: emergecy call showing when phone switched on

Hi Chris,

 

Thanks for coming back to us Smiley Happy

 

If this doesn't cause any issues to day to day use of the phone then that's good to hear.

 

It sounds like a minor phone fault that's causing the error to appear. I would advise to monitor the phone and make sure it doesn't cause any issues. If any problems develop, myself or my colleagues at the store will be more than happy to look into the issue.

 

Let me know if you have any other queries.


Thanks,

Mat


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