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ph2
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email change

I changed my online email address for mobile account and verified several weeks ago. Virgin are still using my old address for statement notifications.

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Forum Team (Retired) Mat_H
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Message 2 of 5
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Re: email change

Hi ph2,

 

Thanks for posting Smiley Happy

 

Sorry to hear that you've not had your email address changed for statement notifications.


So we can look into this for you, give us a call on 789 or 0345 6000 789. Our team can make sure your contact email address is correct on our side.


Thanks,

Mat
 


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Forum Team (Retired) Mat_H
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Re: email change

Hi ph2,

 

Did you manage to get your contact email changed with our team on the phone?

 

Please let me know if you need anything from me Smiley Happy

 

Speak soon.


Mat


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ph2
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Re: email change

Thanks. The change has been confirmed but no notification to new address yet. rgds

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Forum Team (Retired) Mat_H
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Message 5 of 5
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Re: email change

Thanks for keeping me updated Ph2 Smiley Happy

 

Let me know if you hear anything else.


Thanks,


Mat


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