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cathalmullan
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e mailing complaint to virgin mobile

does anyone know how to do this please ..I cannot find a email address anywhere for lodging a complaint..they only seem to offer the option of writing and posting or phoning

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Superuser
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Re: e mailing complaint to virgin mobile

Hi cathalmullan,

 

here is a guide to Virgin's complaints procedure: Consumer Complaints

 

You are correct, there is no email address.

 

You can contact by phone:

Virgin Media: 150 free from a Virgin Media line, 0345 454 1111 from any other phone.
Virgin Mobile: 789 free from a Virgin Mobile, 0345 6000 789 from any other phone.

 

You can write to them at:

Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

Or message: Help and Support - Contact Us > Something else > Making a complaint > Chat online (here used to be an email option but this seems to have been removed Smiley Indifferent)

 

AlexKid :-)

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