does anyone know how to do this please ..I cannot find a email address anywhere for lodging a complaint..they only seem to offer the option of writing and posting or phoning
here is a guide to Virgin's complaints procedure: Consumer Complaints
You are correct, there is no email address.
You can contact by phone:
Virgin Media: 150 free from a Virgin Media line, 0345 454 1111 from any other phone.Virgin Mobile: 789 free from a Virgin Mobile, 0345 6000 789 from any other phone.
You can write to them at:
ComplaintsVirgin MediaPO Box 333Matrix CourtSwanseaSA7 9ZJ
Or message: Help and Support - Contact Us > Something else > Making a complaint > Chat online (here used to be an email option but this seems to have been removed )
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.