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gbman
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double data query

hi, i and my wife have a sim only deal on 3g thats 1gb of data (refresh date is 9/12/16), about 1 to 2 weeks ago i took the 4g  1gb deal but now on the website till 28/11/16 it is double data for the same money, i was wondering if its possible to change to this offer , i am unable to contact virgin via phone at the moment due to work commitments so any help would be appreciated.

thanks ion advance.

gbman

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Superuser
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Re: double data query

Hi gbman,

 

you're in an unfortunate position as it's only possible to change your tariff once in 30 days Smiley Sad

 

AlexKid :-)

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Geoff1947
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Re: double data query

Go to your account and then manage addons. You should see the double data offer. Select this and it should be added to your tariff.

 

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Superuser
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Re: double data query

Hi Geoff1947,

 

unfortunately gbman states that he changed his tariff 1~2 weeks ago.

Tariff changes can only be made once in 30 days.

Trying to do as you suggest will likely result in:

"Sorry, we can't make any more changes to your tariff at the moment
This is because you've asked for a tariff change recently. If you've made a change and wish to cancel it, please call us on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone and we'll do our best to help. *Please note standard charges apply. Please check with your network operator for rates."

 

AlexKid :-)

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gbman
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Re: double data query

thanks for your input alexkid, i managed to get 5 mins at work and spoke to virgin and the lady changed my sim only deal to include double data, so for those looking at this post and wishing the same just phone 789 and see what they can do, thou i have had problems with wifi and tivo in the past ( i have been lucky compared to some) i have always found the mods helpful and will put in the extra mile , maybe it needs just to be courteous and polite it can make a difference (speech over with lol).

gbman

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Superuser
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Re: double data query

Hi gbman,

it's great to hear a positive outcome ☺

Thanks for reporting back.


AlexKid :-)
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