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geriann
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does anyone else have this issue?

Is it normal to gets Virgin text warnings (saying I've used 75% or 95% or 100% of my data allowance) hours after it actually happened?
Its silly 'cause by the time I get the warming text I've used more data!
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Forum Team (Retired) Mat_H
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Re: does anyone else have this issue?

Hi Geriann,

 

Thanks for posting Smiley Happy

 

Sorry to hear that there's a delay when you receive the data warnings text. This is sent automatically on our side. Can you let me know what phone you're using?

 

Looking forward to hearing from you.

 

Thanks,

Mat
 


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Re: does anyone else have this issue?

Hi Geriann,

 

Are you able to let me know what phone you're using so I can look into this for you?

 

Looking forward to hearing from you.

 

Thanks,

Mat


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geriann
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Re: does anyone else have this issue?

Samsung Galaxy S3 Mini
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Re: does anyone else have this issue?

Thanks for coming back to me Geriann Smiley Happy

 

I've looked into this on my side and I can't see any reason why these would arrive late. This is all done automatically by the system.

 

Sorry I couldn't help more. Let me know if there's any other questions you may have.

 

Thanks,


Mat
 


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