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stambo69
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Message 1 of 6
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disconnection

i have 4 mobile accounts,one of which ive just missed last payment,all my accounts have been suspended,i cannot even contact you on 789  !! please contact me to discuss,i have no way of calling you.... **REMOVED**

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Superuser
Superuser
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Message 2 of 6
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Re: disconnection

Just to make you aware, they will not contact you to discuss. You will need to find a way to contact them.

 


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J0hn
Super solver
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Message 3 of 6
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Re: disconnection

It is interesting that the mod can edit a post but give no help??????

Call0345 6000 789 local call charge

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Superuser
Superuser
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Message 4 of 6
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Re: disconnection


J0hn wrote:

It is interesting that the mod can edit a post but give no help??????

Call0345 6000 789 local call charge


Moderators enforce the rules of the board and deal with spam. In the main they don't reply.

Staff reply to posts. But theres a lead of a few days.

 

 

 


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J0hn
Super solver
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Message 5 of 6
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Re: disconnection

That may be but it's a poor service level. Virgin multi task all their agents so I suspect your mistaken

 

After checking the mods details I'm sure that it's the case Smiley Sad

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Superuser
Superuser
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Message 6 of 6
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Re: disconnection

How is it poor service? States clearly that this is NOT technical help and to call in if you have an issue. So you post, you accept those truths.

Staff do different things at different times. If they are moderating, they are not working their queue. If they are working their queue, they are not moderating. Its pretty straightforward.  Two different roles.

 


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