i have 4 mobile accounts,one of which ive just missed last payment,all my accounts have been suspended,i cannot even contact you on 789 !! please contact me to discuss,i have no way of calling you.... **REMOVED**
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How is it poor service? States clearly that this is NOT technical help and to call in if you have an issue. So you post, you accept those truths.
Staff do different things at different times. If they are moderating, they are not working their queue. If they are working their queue, they are not moderating. Its pretty straightforward. Two different roles.