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Con9393
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did not know that i am the account holder

I allowed a friend to use my bank details in to set up a direct debit monthly payment for a mobile contract on the understanding that he would be the account holder. having fallen out with the person they stopped paying me for the monthly payments so I cancelled the direct debit. As far as I was aware I was not the account holder. A few months down the line I receive a debt collection letter stating that I owe an outstanding balance to virgin - having called virgin to see what the hell is going on, they are now saying that I am the account holder. I have never signed or received any documentation and the address used for the account is also not mine.

If anyone has any advice that would be greatly appreciated!

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Re: did not know that i am the account holder

Hi Con9393,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that your details were used without your knowledge to set up an account with us. Has this been sorted out for you since your post?

If you still need help with this, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


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