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dodge61
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delayed SMS receipt

Tried posting this earlier but mysteriously disappeared????

 

We have 4 mobiles in the household, all on VM contracts:

 

1 x HTC M8 (mine)

1 x LG G4 (brand new)

2 x iPhone 5s

 

all long term customers with little issues to report over the years.

 

In the last week, my phone has started to receive some SMS messages very late.....i.e. up to 12 hours after sent.

One in particular caused me to miss a quite important contact.

 

No one else in household experiencing this, and all late messages came from other providers.

 

Any ideas?

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Forum Team (Retired) Mat_H
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Message 2 of 10
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Re: delayed SMS receipt

Hi Dodge61,

 

I'm really sorry that you're receiving SMS messages late. I want to get this all sorted for you. Can you let me know if you only get this problem at home?

 

Let me know as soon as you can.


Thanks,

Mat


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paperclip
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Message 3 of 10
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Re: delayed SMS receipt

I had an SMS arrive at 00:35 when it was actually sent by the sender at 18:14 the previous day, also I have the optional delivery reports ticked and one SMS text that I sent didn't show a delivered tick but the recipient received it but not straight away.
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Forum Team (Retired) Mat_H
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Message 4 of 10
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Re: delayed SMS receipt

Hi Paperclip,

 

Sorry to hear that you received the text so late. I want to get this sorted for you. Where you in one location when this happened? If so can you PM the postcode for this.

 

Let me know as soon as you can.

 

Thanks,

Mat


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Message 5 of 10
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Re: delayed SMS receipt

Pm sent.
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Forum Team (Retired) Mat_H
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Message 6 of 10
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Re: delayed SMS receipt

Thanks for sending that Over Papaerclip Smiley Happy

 

I'll be in touch as soon as possible.


Thanks,

 

Mat


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Message 7 of 10
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Re: delayed SMS receipt

Thanks Mat,

Just to say that that these have been isolated incidents in that texts today appear to be delivered and received successfully between me and that same recipient which incidentally is also on the Virgin Mobile network. Also receiving the report ticks, so maybe just maybe the area masts were busy just a thought.
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Forum Team (Retired) Mat_H
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Message 8 of 10
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Re: delayed SMS receipt

This could potentially be the case paperclip Smiley Happy

 

Just keep an eye on it for me and let me know if there's anything you need.


Thanks,

Mat


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Message 9 of 10
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Re: delayed SMS receipt

Will do and thank you.
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Forum Team (Retired) Mat_H
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Message 10 of 10
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Re: delayed SMS receipt

No problem at all Smiley Happy Have a great weekend.

 

Mat


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