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loftusrich
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Message 1 of 14
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delay sending txt message

I am currently experiencing significant delays when sending text messages. Up to an hour for it to be sent. Phone is s4 mini. Have deleted all messages from phone and restarted it a couple of times.
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Forum Team (Retired) Mat_H
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Message 2 of 14
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Re: delay sending txt message

Hi Loftusrich,

 

Welcome to the forums Smiley Happy

 

I want to get this message issue sorted for you. Can you let me know if the text messages are iMessages or regular SMS messages? This will allow me to focus on a particular fault.

 

I'm really sorry you've had some issues and I promise we'll get it sorted.

 

Looking forward to hearing from you.

 

Thanks,

Mat


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loftusrich
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Message 3 of 14
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Re: delay sending txt message

Mat
Regular sms messages. Difficulties sending and receiving.
Rich
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Message 4 of 14
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Re: delay sending txt message

Thanks for coming back to me Rich Smiley Happy

 

So we can get this all sorted for you, are you able to let me know if this happens in one area or more?

 

Let me know as soon as you can.


Thanks,


Mat


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loftusrich
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Message 5 of 14
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Re: delay sending txt message

More than one area.
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Message 6 of 14
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Re: delay sending txt message

This seems very odd Rich!

 

We're going to reboot the handset first to make sure no software is causing the issue.

 

You can do this by holding the home button and power button down until the phone restarts. Give this a go and let me know if you still have issues sending texts.


Thanks,


Mat


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loftusrich
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Message 7 of 14
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Re: delay sending txt message

Still no better. Sent txt at 11, received at 11:05 but stamped that it was sent at 11:12! I have no issues with signal as can make and receive calls ok.
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Message 8 of 14
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Re: delay sending txt message

Thanks for trying that Rich Smiley Happy

 

By any chance, do you have another phone available to try your sim in?

 

We want to eliminate all possible faults.


Thanks,

Mat
 


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loftusrich
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Message 9 of 14
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Re: delay sending txt message

Struggling as it is a micro sim.
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Message 10 of 14
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Re: delay sending txt message

No problem at all Smiley Happy

 

Give us a call on 789 or 0345 6000 789 and we can send a replacement sim to see if this helps.


Let me know if you have any further questions.

Thanks,

Mat


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