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Junior1
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data services not working since returning to the UK

I returned to the UK today from Barcelona where my phone was kept on flight mode for 3 days. On switching my phone back on I can not use data services or make calls?

 

I have rebooted the phone many time and this has not solved the problem. I should have 4G!

 

What is the problem?

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enlli
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Re: data services not working since returning to the UK

Have you tried doing a network search and manually selecting Virgin? It has been known to work in similar situations in the past.

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Junior1
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Re: data services not working since returning to the UK

thank you for your response. But virgin does not even show up as one of the available networks when I search.
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Forum Team
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Re: data services not working since returning to the UK

Hi Junior1,

Welcome to the community!

Sorry to see you can't get a service on your mobile since returning home.

Can you specify what networks do show up on the handset when you search?

If EE shows up, you should be able to connect to that without any problems.

If this does not help then let us know what make and model device you have and we can take a closer look.

Thanks

Liam_T
Forum Team

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