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suec2014
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data pass didnt work abroad

hello

I bought a data pass while I was in Greece got charged five pound for this and it would not work at all

can you tell me why the data pass didn't work as I have read from a lot of people that they are having the same problems and I have been abroad every year and this is the first time I have had this problem as in the past it has worked fine for me

also how do I get the money refunded

sue

 

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Superuser
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Re: data pass didnt work abroad

Hi suec2014,

 

I have no idea why the data travel pass didn't work for you.
As you mentioned, a number of people have had problems with this and there could be a few different reasons.

If you call customer services on 789 from your mobile or 0345 6000 789 from any other phone they might be able to advise, they will also be able to get the refund sorted.

As your data use will show the pass hasn't been used this should be straightforward.

 

AlexKid :-)

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Forum Team
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Re: data pass didnt work abroad

Hi suec2014

Welcome to the community Smiley Happy

Sorry to hear about the issues you've had with your data pass while you were away.

I just wanted to check if you've spoken with the team to discuss the refund now? How did you get on.

Many thanks

Mark Y
Forum Team

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