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BBerry8520
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data not working

Hi,

I am on the £5/ month plan with virgin. (can't remember specifics but free txt + 100 mins + 250mb approx.). My data is not working. All internet stuff works fine when phone is connected to wifi. The occasional email/ whatsapp may sometimes go through but this is quite rare.

Been going on for several months now. Never been an issue as just used wifi but now I need to use the data I pay for!

Thanks

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Forum Team
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Re: data not working

Hi BBerry8520,

 

Thanks for bringing this to my attention. I'm very sorry to hear your data hasn't been working for some time now. I'll definitely be able to point you in the right direction.

 

I'd like to know more about this issue. Could you please answer the following questions:-

 

Does your data not work at any location?

What handset do you have?

Do you get any symbols on the handset? (H+, 3G etc)

Are you able to browse the internet?

Have you ever called the team regarding this?

 

Look forward to helping you further.

 

Thanks


Rich
Forum Team
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